FAQs
Can I request a personal dedication?
1
Yes. Email julietta@juliettasalvatierra.art with your order number and the recipient’s name, and a personal note can be included.
Are the prints limited edition?
2
Yes. Each print is produced as a limited edition of 50. Every print is personally signed and numbered by Julietta Salvatierra and accompanied by a Certificate of Authenticity.
How do I know the edition number?
3
The edition number is marked on each print and corresponds with the Certificate of Authenticity included with the artwork.
Can I request a specific edition number?
4
Edition numbers are assigned according to availability and cannot normally be requested. Each number within the edition has equal value and authenticity.
How long does delivery take?
1
Estimated delivery times vary depending on the artwork, destination and shipping service selected. Tracking information will be provided once your order has been dispatched.
Do you ship internationally?
2
Yes. Artwork can be shipped internationally. Available shipping options and costs depend on the destination and are shown at checkout where applicable.
Will I have to pay customs or import fees?
3
For international orders outside the European Union, import duties, taxes and customs or clearance fees may apply. These charges are determined by the destination country and are the responsibility of the collector.
How are artworks packaged?
4
Each artwork is carefully packaged according to its size and material to ensure safe transportation. the fine artwork prints are rolled in a tube, well protected with bubble wrap. Prints are protected using appropriate archival and protective packaging and shipped with a trackable delivery service.
What happens if my artwork arrives damaged?
1
Please contact the studio as soon as possible, preferably within 48 hours, with photographs of the artwork, packaging and shipping label. Please keep all original packaging until the matter has been resolved.
Can I return an artwork?
2
Standard, non-personalized artworks may be returned within 14 calendar days of delivery where applicable under consumer law. The artwork must be unused, in its original condition and returned with its Certificate of Authenticity and protective materials.
Custom commissions, personalized artworks and bespoke pieces are not generally eligible for return due to change of mind, except where mandatory law provides otherwise.
Can I exchange an artwork?
3
Please contact the studio before sending anything back. Exchanges may be considered depending on the artwork and its availability.
Are payments secure?
4
Yes. Payments are processed through the secure payment methods available at checkout. Full payment card details are not accessible to the artist.
Can I cancel or change my order?
1
If you need to cancel or modify an order, please contact the studio as soon as possible. Once an artwork has entered production or been dispatched, changes may no longer be possible, subject to your statutory consumer rights.
Do you accept commissions?
2
Yes. Commissioned and bespoke artworks may be available depending on the project. Please contact the studio with details of your idea, preferred size, timeline and location.
How are commissions priced?
3
Each commission is unique, so pricing depends on the size, concept, materials, complexity and production requirements. A tailored quotation is provided before the project begins.
How can I contact the studio?
4
For questions about an artwork, an order, a commission or a collaboration, please contact:julietta@juliettasalvatierra.art